Functional Enquiry & Student Support Centre

ASK RIGHTFACTS

Admissions, Programme Verification, and Student Support Desk. Submit an enquiry, track an existing ticket, or consult verified guidance.

Track Existing Support Ticket

Submit Detailed Enquiry

Automatic Desk Routing: Select a category above to view assigned department.
Accepted formats: PDF, Images, Word Docs (Max: 5MB)

Frequently Asked Questions

Search common questions before submitting a ticket.

How are degrees and transcripts awarded for partner programmes? +
All degree awards, formal transcripts, and academic progressions are issued directly by the formal degree-awarding partner institution in accordance with their regulatory frameworks and requirements. Rightfacts Institute operates as the academic support and learning delivery unit.
How do I verify the authenticity of a study pathway? +
Select "Programme recognition or partnership verification" in the enquiry form above or check our Verified Partners directory. All legitimate pathway options are backed by formal written institution agreements.
What happens after I submit an enquiry ticket? +
You will receive an automated Ticket Number. Your enquiry is automatically routed to the responsible desk (e.g. Admissions, Finance, or ICT Support), and updates are sent to your email address.

Automatic Routing Directory

Your inquiry is directed immediately to the specific unit responsible:

Enquiry Type Route To
New applications Admissions
Programme recognition / verification Quality Assurance & Partnerships
Payment or receipt Finance
Course registration Academic Desk / Records
Student welfare / discipline Student Affairs
Examination matter Examinations Office
Portal or login problem ICT Support
Complaint or appeal Complaints & Appeals Office

WhatsApp Direct Desk

WhatsApp contact is recommended only after receiving a ticket number or for quick guidance on active portal issues.

Continue to WhatsApp →

Unresolved Issues Escalation

If your ticket has been open for more than 48 business hours without resolution, please re-submit using the category "Complaint or appeal" and reference your original Ticket Number for instant escalation to the Complaints & Appeals Office.